*{box-sizing:border-box}:root{--wa-green-dark:#075e54;--wa-green:#128c7e;--wa-bubble-out:#d9fdd3;--wa-bg:#efeae2;--ink:#1f2428;--muted:#667085;--line:#e4e7ec}html,body{height:100%;color:var(--ink);background:#f4f5f7;margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Noto Sans Arabic,Helvetica Neue,Arial,sans-serif}.sim{justify-content:center;align-items:stretch;gap:24px;height:100vh;padding:24px;display:flex}.phone{background:var(--wa-bg);border-radius:18px;flex-direction:column;width:420px;min-width:360px;display:flex;overflow:hidden;box-shadow:0 12px 40px #1018282e}.wa-header{background:var(--wa-green-dark);color:#fff;align-items:center;gap:10px;padding:12px 14px;display:flex}.wa-avatar{background:#fff;border-radius:50%;place-items:center;width:38px;height:38px;font-size:20px;display:grid}.wa-title{flex-direction:column;flex:1;line-height:1.2;display:flex}.wa-title span{opacity:.85;font-size:12px}.ghost{color:#fff;cursor:pointer;background:#ffffff26;border:none;border-radius:8px;padding:6px 10px;font-size:12px}.ghost:hover{background:#ffffff47}.wa-chat{background-image:radial-gradient(circle at 1px 1px,#0000000a 1px,#0000 0);background-size:18px 18px;flex-direction:column;flex:1;gap:6px;padding:16px 12px;display:flex;overflow-y:auto}.bubble{white-space:pre-wrap;word-break:break-word;border-radius:10px;max-width:78%;padding:8px 12px;font-size:14.5px;line-height:1.45;box-shadow:0 1px 1px #1018281a}.bubble.customer{background:var(--wa-bubble-out);border-bottom-right-radius:2px;align-self:flex-end}.bubble.agent{background:#fff;border-bottom-left-radius:2px;align-self:flex-start}.bubble.system{color:#6b5b1e;box-shadow:none;text-align:center;background:#fdf2cc;align-self:center;font-size:12.5px}.bubble.typing{color:var(--muted);letter-spacing:3px;animation:1.2s infinite pulse}@keyframes pulse{50%{opacity:.35}}.samples{border-top:1px solid var(--line);background:#f7f8f6;flex-wrap:wrap;gap:6px;padding:8px 10px;display:flex}.samples button{border:1px solid var(--line);cursor:pointer;color:var(--ink);background:#fff;border-radius:999px;padding:5px 11px;font-size:12px}.samples button:hover:not(:disabled){border-color:var(--wa-green);color:var(--wa-green)}.samples button:disabled{opacity:.5}.wa-input{background:#f0f2f5;gap:8px;padding:10px;display:flex}.wa-input input{background:#fff;border:none;border-radius:999px;outline:none;flex:1;padding:11px 16px;font-size:14.5px}.wa-input button{background:var(--wa-green);color:#fff;cursor:pointer;border:none;border-radius:50%;width:44px;height:44px;font-size:16px}.wa-input button:disabled{opacity:.5;cursor:default}.desk{border:1px solid var(--line);background:#fff;border-radius:18px;flex-direction:column;width:440px;min-width:380px;display:flex;overflow:hidden}.desk>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:14px 16px;display:flex}.desk h2{margin:0;font-size:15px}.badge{color:#3450a3;background:#eef4ff;border-radius:999px;padding:4px 10px;font-size:11px}.desk-stats{background:var(--line);border-bottom:1px solid var(--line);grid-template-columns:repeat(4,1fr);gap:1px;display:grid}.desk-stats div{color:var(--muted);text-align:center;background:#fafbfc;padding:10px 8px;font-size:11px}.desk-stats strong{color:var(--ink);font-size:14px;display:block}.desk-stats strong.warn{color:#b54708}.release{color:#067647;cursor:pointer;background:#ecfdf3;border:1px solid #abefc6;border-radius:8px;margin:10px 16px 0;padding:8px;font-size:13px}.desk-feed{flex-direction:column;flex:1;gap:8px;padding:12px 16px;display:flex;overflow-y:auto}.muted{color:var(--muted);font-size:13px;line-height:1.5}.desk-item{border:1px solid var(--line);border-radius:10px;padding:8px 10px;font-size:12px}.desk-item strong{margin-bottom:4px;font-size:12.5px;display:block}.desk-item pre{white-space:pre-wrap;word-break:break-word;color:#475467;margin:0;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11.5px}.desk-item.lead{background:#f5faff;border-color:#b2ddff}.desk-item.handover{background:#fffaeb;border-color:#fec84b}.desk-item.owner{background:#f6fef9;border-color:#abefc6}.desk-item.error{background:#fef3f2;border-color:#fda29b}code{background:#f2f4f7;border-radius:4px;padding:1px 5px;font-size:.92em}@media (width<=900px){.sim{flex-direction:column;height:auto}.phone,.desk{width:100%;min-width:0}.phone{height:80vh}}